Welcome to our complaints handling website!

We deeply regret that you have made a complaint about one of our products. Our primary goal is to offer you a smooth and pleasant handling process.

In order to process your request in an efficient and targeted manner, please complete the form below and attach a picture of the complaint. After our preliminary check, you will receive an ASN number (authorization number for return) or we will directly create a case-closing correction calculation.
As soon as you have received an ASN number, we will provide you with our DHL returns link to return the goods postage paid. Please note that by submitting the complaint form, you accept the conditions for processing complaints and our general terms and conditions. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your understanding and patience during the handling process.

Your returns and complaints processing team!

Info: Complaints can cover up to a maximum of 4 items per form.

Complaints about defective items

Please fill in all fields marked with *. (required fields)

ITEM CONDITION

Has the item already been worn?

Purchase date older than 2 years?

Can third-party negligence be ruled out?

ITEM DETAILS

Item number

Article name

Color

Color number

Size

Quantity

Delivery bill or Invoice reference

Your complaint number

Reason for complaint

Fault description

Replacement item requested

Yes

Upload image

Please upload the image in *.jpg, *.png or *.gif format - size max. 2MB

N.Item condition

(Item no.__N__) Has the item already been worn?

(Item no.__N__) Purchase date older than 2 years?

(Item no.__N__) Can third-party negligence be ruled out?

(Item no.N) Item details

(Item no.__N__) Item number

(Item no.__N__) Article name

(Item no.__N__) Color

(Item no.__N__) Color number

(Item no.__N__) Size

(Item no.__N__) Quantity

(Item no.__N__) Delivery bill or Invoice reference

(Item no.__N__) Your complaint number

(Item no.__N__) Reason for complaint

(Item no.__N__) Fault description

(Item no.__N__) Replacement item requested

Yes

(Item no.__N__) Upload image

Please upload the image in *.jpg, *.png or *.gif format - size max. 2MB

Add another item

CUSTOMER DATA

Customer number

Salutation

Mrs.

Mr.

Company

Customer Name

Contact Person

Street

No.

Zip

City

Country

Phone

Fax

Please confirm